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Office Coordinator

Company: Trinity Health
Location: Waterbury
Posted on: March 18, 2020

Job Description:

Responsible for the first line oversight of the clinical and administrative staff at a medical practice site. Ensures that Franklin Medical Groups practices, policies and procedures are applied in all areas of the medical site. Monitors staff performance and works with Practice Manager to take action to ensure desired results. Displays interpersonal skills required with exercising judgment and discretion when dealing with patients, staff and physicians. Abides by principles as outlined in the code of conduct guidelines.WORK RESPONSIBILITIES

  • Acts as a liaison between staff, providers and management
  • Enforces all policies and procedures
  • Provides onsite supervision for medical site administrative and clinical personnel to ensure a smooth and efficient running of the medical office site.
  • Works with the Practice Manager to ensure office coverage for staff during days off and vacations
  • Organizes and assures the safe keeping and retention of all medical office records. Oversees departmental filing system. Assigns medical record requests and forwards payments to Admin Office.
  • Interacts with the patients, clinicians, vendors to assure a positive experience.
  • Reviews patient pre-visit process and registration records to acquire accurate demographics, verify insurance benefits, and other pertinent information to assure positive patient registration experience.
  • Coordinates and schedules meetings with in-house, outside individuals, vendors and organizations.
  • Monitors provider schedule to ensure appropriate patient scheduling according to work flow.
  • Oversees Front office processes and coordinates patient referrals and authorizations to minimize patient concerns or non-payment of services.
  • Reconciles daily receipts and bank deposits, assuring accurate accounting and processing.
  • Assists Practice Manager with employee performance evaluations and reviews.
  • Receives and performs intake of patient complaints and acts on them as appropriate.
  • Informs front office staff of new policies and procedures as directed by management.
  • Maintains proper levels of medical and office supplies.
  • Serves as backup for the receptionist, front office and/or clinical personnel as needed.
  • Oversees clinical processes to ensure timely receipt of results, refill requests and triage calls.
  • Oversees pre-op assessment, workflow and surgical/procedural scheduling
  • Oversees clinical paperwork flow to ensure timely completion of disability requests, FMLA and physical forms.
  • Receives, reviews and distributes mail, facsimiles and interoffice correspondence
  • Troubleshoots and reports any mechanical/service issues within the practice.
  • Maintains an open line of communication with Practice Manager to maintain an effective and efficient work environment
  • Acts as time card editor for the Kronos timekeeping system
  • Practices the Systems values and core behaviors: Integrity, Caring, Accountability, Respect and Excellence
  • Performs related duties as required.REQUIRED KNOWLEDGE, SKILLS, CREDENTIALS AND ABILITIES
    • Excellent communication and customer service skills
    • Organized and ability to multi-task
    • Ability to effectively coordinate schedule and staffing
    • Ability to learn and design new procedures to maximize efficiency
    • Ability to effectively interact with providers, Administration and staff
    • Good understanding of medical terminology
    • Ability to direct staff in a cohesive and efficient manner
    • Knowledge of all Microsoft Office programs, including Outlook email and calendarMINIMUM REQUIREMENTSEducation: High School Graduate: additional business or college coursework preferred.*Experience: *Minimum of 2 years experience directing staff in an Office or Medical Practice environment. Prior experience with patient management computer systems desired.PHYSICAL DEMANDSWeight Capacity of Position0 10 lbs 11-24 lbs 25-34 lbs 35-40 lbs 51-54 lbs over 74 lbsLifting 0-10___ Carrying 0-10___ Pushing/pulling 0-10___Physical Effort of Position L = light M= Moderate H = Heavy NA not applicableSitting H StandingM_ Walking M Lifting _L_ CarryingL Grasping/turning_LPushing/pulling L Keyboarding HBending L_Reaching Shoulder Height L__ApplyJob Number: 00199548Location: Waterbury, CTOrganization Name: Trinity Health Of New EnglandFacility: NESM - Trinity Health of New England Medical GroupEmployment Type: Full timeShift: Day ShiftHours: 40

Keywords: Trinity Health, Waterbury , Office Coordinator, Administration, Clerical , Waterbury, Connecticut

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