Client Service Manager - Associate
Company: JPMorganChase
Location: Brooklyn
Posted on: April 1, 2026
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Job Description:
Description At J.P. Morgan (JPM), we are committed to delivering
exceptional client service. As a Client Service Manager – Associate
in Securities Services, you will support and work on initiatives to
help drive client satisfaction. As a Client Service Manager (CSM)
in Securities Services, you will join the client service team and
support a book of clients. You will work closely with senior
members to ensure client satisfaction with JPM and help to manage
governance of products and services. Job responsibilities Support
the senior team to build relationships with client base and to
ensure client ongoing satisfaction with JPM. Provide guidance to
junior team members. Own timely inquiry responses across all
products and manage escalations. Support governance processes for
all products, including measurement and monitoring of service
levels using KPIs and RAG ratings. Fully utilize proprietary CRM
tools to capture relationship feedback, help generate call reports,
and track actions to closure. Prepare for periodic client
relationship reviews. Ensure accurate billing and timely payments.
Prioritize and help bring global initiatives and ad-hoc projects to
closure. Coordinate client training on proprietary JPM technology.
Ensure compliance with company policies and procedures. Required
qualifications, capabilities, and skills Bachelor’s degree. At
least three to five years of experience working at a financial
services organization focused on servicing institutional clients.
Knowledge of Global Custody and/or Traditional, Hedge, Private Fund
Services or the ability to quickly learn. Team player and ability
to collaborate and share ideas. Client satisfaction driven with
client facing skills. Strong presentation and communication skills.
Strong follow-up skills and ability to drive items to closure.
Ability to prioritize, multi-task, and work well with minimal
supervision. Preferred qualifications, capabilities, and skills
Works well in evolving environment. Drive for continuous
improvement.
Keywords: JPMorganChase, Waterbury , Client Service Manager - Associate, Customer Service & Call Center , Brooklyn, Connecticut
