Field Service Technician
Company: Fitz Fish Ponds
Location: Paramus
Posted on: January 22, 2026
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Job Description:
Job Description Job Description Company Overview Fitz's Fish
Ponds is a distinguished company known for designing, constructing,
and maintaining outstanding ponds, waterfalls, and other water
features. We believe that each water feature should be unique and
welcome creative concepts. Our teams are made up of talented and
creative individuals, and as our company expands, we are constantly
seeking to welcome more members to our team! Position Summary As
the Field Service Technician, you are responsible for providing
exceptional service to clients by performing scheduled pond and
equipment maintenance, resolving technical issues, and enhancing
the overall customer experience. This role involves hands-on work
with pond systems, including filtration, pump, aeration, and
plumbing systems, while maintaining a professional,
customer-focused approach. This role requires a detail-oriented,
proactive individual with strong technical and customer service
skills to ensure each service call exceeds customer expectations.
Responsibilities Complete daily scheduled service appointments
promptly and efficiently. Address customer concerns and questions
regarding their pond, equipment, and fish during on-site visits.
Recommend additional products and services to enhance the
customer’s enjoyment and care of their pond. Document customer
interactions and follow-up actions on the same day as service
appointments, creating invoices in the field using a
company-provided tablet. Install, troubleshoot, and resolve issues
with pond systems, including various filtration, pump, aeration
systems, and plumbing lines. Maintain cleanliness and organization
of the company vehicle. Manage and track vehicle inventory to
ensure all necessary tools and materials are available. Prepare for
service appointments at least three days in advance, ensuring all
required resources are ready. Maintain open communication with the
Service Department to address scheduling, inventory, and
job-related questions. Collaborate with the Senior Field Technician
for technical guidance and support on pond-related issues. Support
overall warehouse upkeep, playing a crucial role in completing
building projects, plumbing tasks, and other maintenance duties
within the warehouse. Perform any other duties and responsibilities
as needed. Qualifications 2 years of experience in the Technical
Service, Construction, Landscaping, Maintenance or related
industries - Required Basic computer skills, with the ability to
navigate an iPad or similar device in the field for submission of
customer information - Required High School Diploma or GED
equivalent - Required Capability to lift between 30 to 60 lbs ,
that include bending, continuous lifting, lowering, and carrying
items - Required Ability to work outdoors in challenging weather
conditions, such as heat, cold, and rain, for parts of the job -
Required Familiarity with ponds, aquariums, aquatic plants or fish
- a plus! Valid driver's license and satisfactory motor vehicle
record - Required Available for varied weekly shifts including
weekends, holidays, and high peak seasons (From March to August) -
Required Demonstrated record of punctuality and attendance,
ensuring a positive and professional demeanor. Highly organized,
detail-oriented, friendly, and focused on safety and procedures
with the ability to carry out job responsibilities in a
high-volume, fast-paced setting. Bilingual (Spanish) ability - a
plus! Position Salary Full-Time | Starting at $20.00/hour Schedule
Monday-Friday, 7AM - 5PM Mandatory rotating Saturdays Benefits 401k
and company match Dental Insurance Medical Insurance Vision
Insurance Employee company discount High-growth and promotion
opportunities! Powered by JazzHR OiU7j4CGRG
Keywords: Fitz Fish Ponds, Waterbury , Field Service Technician, Engineering , Paramus, Connecticut
