(USA) Store Lead (Complex) - Wm, Management
Company: Walmart
Location: Waterbury
Posted on: February 24, 2021
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Job Description:
Position Summary...What you'll do...Directs and guides members
of management and hourly associates on proper customer service
approaches and techniques by modeling excellentcustomer service
(for example, tour to teach); ensuring customer needs, complaints,
and issues are successfully resolved within company guidelinesand
standards; building relationships with associates to ensure proper
feedback; and answering questions or providing information to
customers andassociates.Drives and ensures the financial
performance of the facility by confirming that budgeted sales,
wages, and other expenses are achieved; assisting thestore manager
in leading the management team in controlling expenses and wages to
ensure expenses are indexed to sales; creating andimplementing
plans to improve the financial performance of the facility;
creating budgets to align with business need; and analyzing
economic trendsand community needs for budget
forecasting.Participates in community outreach programs and
encourages and supports associates in serving as good members of
the community by establishingand maintaining relationships with key
individuals or groups in the community; acting as the
representative for the company; presenting thecompany's perspective
to various external organizations following the company's media
guidelines; and promoting company- sponsored programs,events, and
sustainability efforts to associates, and the local community to
emphasize the facility as part of the community.Directs facility
operations by setting the standard for appropriate service levels;
teaching and developing effective merchandise presentation
(forexample, accurate and competitive pricing, proper signage,
maintaining in-stock and inventory levels, requesting merchandise
to meet the needs ofthe community); providing direction and
guidance on executing Company programs and strategic initiatives;
ensuring quality assurance standards;and overseeing safety and
operational reviews.Provides supervision and development
opportunities for members of management and hourly associates by
hiring, training, and mentoringassociates; assigning duties;
setting clear expectations; providing associate recognition;
delegating business objectives effectively; ensuring diversityand
inclusion awareness; and recruiting and developing qualified
associates to meet staffing needs and achieve company growth
potential.Drives the execution of multiple business plans and
projects by identifying customer and operational needs; developing
and communicating businessplans and priorities; removing barriers
and obstacles that impact performance; providing resources;
identifying performance standards; measuringprogress and adjusting
performance accordingly; developing contingency plans; and
demonstrating adaptability and supporting continuous
learning.Provides supervision and development opportunities for
associates by selecting and training; mentoring; assigning duties;
building a team-based workenvironment; establishing performance
expectations and conducting regular performance evaluations;
providing recognition and rewards; coachingfor success and
improvement; and ensuring diversity awareness.Promotes and supports
company policies, procedures, mission, values, and standards of
ethics and integrity by training and providing direction toothers
in their use and application; ensuring compliance with them; and
utilizing and supporting the Open Door Policy.Ensures business
needs are being met by evaluating the ongoing effectiveness of
current plans, programs, and initiatives; consulting with
businesspartners, managers, co-workers, or other key stakeholders;
soliciting, evaluating, and applying suggestions for improving
efficiency and cost effectiveness;and participating in and
supporting community outreach events.Minimum
Qualifications...Outlined below are the required minimum
qualifications for this position. If none are listed, there are no
minimum qualifications. 1 year's general management experience to
include financial accountability.
2 years' of college; OR 1 year's retail experience and 1 year's
experience supervising 10 associates/employees; OR 2 years' general
work
experience and 1 year's experience supervising 10
associates/employees.
For facilities that sell only ammunition and have state specific
requirements, I acknowledge that the position for which I am
applying may require a
current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position
for which I am applying will require successful completion of a
firearms- specific
Criminal Background Check (CBC) and Firearms Authorized
Training.
Associates will be required to attend and successfully complete all
job-required trainings and assessments (for example, Academy
trainings, Open
Door trainings, etc.).Preferred Qualifications...Outlined below are
the optional preferred qualifications for this position. If none
are listed, there are no preferred qualifications. Bachelor of
Science in Business Management and Leadership through Live Better U
and Bellevue University, General work experience supervising 20 or
more direct reports to include the responsibility of performance
management, mentoring, hiring, and firing
Keywords: Walmart, Waterbury , (USA) Store Lead (Complex) - Wm, Management, Executive , Waterbury, Connecticut
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