WaterburyRecruiter
the smart solution for Waterbury jobs

Front Office Manager - New York Marriott East Side (18002ID5)

Company: Marriott International
Location: New York
Posted on: December 10, 2018

Job Description:

Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. The New York Marriott East Side located at 525 Lexington Ave, New York, NY 10017 is currently hiring a Front Office Manager. Responsibilities include: Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. To apply now, go to: https://jobs.marriott.com/marriott/jobs/18002ID5?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Waterbury , Front Office Manager - New York Marriott East Side (18002ID5), Executive , New York, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Project Manager / Scrum Master / Financial
Description: This is a junior to mid-level role. College degree a MUST NO AGENCIES US Citizens, Green Card Holders and those authorized to work in the US are encouraged to applyWe are unable to sponsor (more...)
Company: Hyatt Leader
Location: New York
Posted on: 12/11/2018

Technology Consulting - Manager
Description: Overview What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure -- (more...)
Company: Guidehouse
Location: New York
Posted on: 12/11/2018

Technology Consulting- Director
Description: OverviewWhat do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure You (more...)
Company: Guidehouse
Location: New York
Posted on: 12/11/2018


STORE MANAGER CANDIDATE in STATEN ISLAND, NY
Description: Company Overview Dollar General NYSE: DG is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving (more...)
Company: Dollar General
Location: Staten Island
Posted on: 12/11/2018

Sales Management Trainee
Description: If youre looking to jump-start your career with a clear path to advancement, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer (more...)
Company: Enterprise Holdings
Location: Eatontown
Posted on: 12/11/2018

Director Actuarial
Description: Secaucus, NJDirector Actuarial , Global Consulting StrategyDuties and Responsibilities:As a senior member of the Global Consulting Strategy team, you will be responsible for serving as strategic (more...)
Company: Buck Global LLC
Location: Secaucus
Posted on: 12/11/2018

Senior Sales Operations Manager
Description: The Role and Responsibilities The Senior Sales Operations Manager is responsible for providing process improvement and analytical support to the Roku Platform organization. This position will report to (more...)
Company: Roku
Location: New York
Posted on: 12/11/2018

District Facility Manager
Description: CARLSTADT PUBLIC SCHOOL br 2018-2019 School Year br DISTRICT FACILITY MANAGER Qualifications: br ---
Company: CARLSTADT BOARD OF EDUCATION
Location: Carlstadt
Posted on: 12/11/2018

Restaurant Manager - South Plainfield, NJ - Union, NJ - NEN
Description: Panda Express managers can have the opportunity to embody an entrepreneurial spirit while learning from a very hands-on and fast-paced environment. As a General Manager, you will be in charge of a 1-2 (more...)
Company: Panda Express
Location: South Plainfield
Posted on: 12/11/2018

Resident Care Director/Registered Nurse Manager/RN - New York
Description: Overview br Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. (more...)
Company: Sunrise Senior Living
Location: New York
Posted on: 12/11/2018

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Waterbury RSS job feeds