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Telephone Operator-Cardiology Associates

Company: Waterbury Hospital
Location: Waterbury
Posted on: May 16, 2020

Job Description:



  • Position Summary:The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. -Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate and timely manner. -Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. -Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. -Provides a pleasant and helpful phone contact for callers. -Responsible for opening and closing the switchboard. -Responsible for the in-house paging system. -Performs clerical duties as assigned to maintain workflow in the department. Requirements:High school diploma or equivalent required. Minimum 1-3 years office experience, preferably in a medical setting.

Keywords: Waterbury Hospital, Waterbury , Telephone Operator-Cardiology Associates, Healthcare , Waterbury, Connecticut

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