WaterburyRecruiter Since 2001
the smart solution for Waterbury jobs

Customer Service Representative

Company: Hubbard-Hall
Location: Waterbury
Posted on: November 20, 2020

Job Description:

SunIRef:cr002 to: . Customer Service Representative POSITION SUMMARY: Provide prompt, polite, and efficient response to customer contact for information and product. Accurately execute requests for order entry and order documentation, returns, credit documentation, and Certificates of Analysis and SDS. Arrange and track shipments as required. Function as a team within Customer Service to ensure delivery is completed to the customer's satisfaction. ESSENTIAL FUNCTIONS: Provide customers with prompt and accurate information, pricing and delivery details needed to execute their orders and provide automated or manual acknowledgement once orders have been placed. Send Certificates of Analysis, SDS sheets, purchasing history, and order confirmations to customers as required. Communicate and cooperate with customers, co-workers, and outside sales and provide feedback to sales and management. Advise customers when their order is delayed or changed and resolve problems to the customer's satisfaction. Expedite customer requests for order changes, new product, pricing and communicate issues with sales Representatives. Help customers get answers to their questions and solve their problems. Assist new customers with account and credit set-up. Enter Sample orders. Process credit card approvals for credit card orders. Enter and maintain orders for bulk and automatic deliveries and generate releases as required. Process Return Material requests. Discharge duties assigned in ISO 9000 and Responsible Distribution as directed. ADDITIONAL RESPONSIBILITIES: Advise Purchasing, Manufacturing or Tank Farm as appropriate for product not in stock. Quotations; preparation, entry, maintenance, quotation follow up for the New England region, including distribution and specialty sales force. This includes tracking and reporting on quotes and competitive situations. Process DEA certifications. Maintain Customer file information including setting up ship-to addresses, maintaining customer notes and updating buy lists. EDUCATION, EXPERIENCE AND SKILLS REQUIRED: Background in Customer Service or Inside Sales, including a minimum of 3 years as a Customer Service / Inside Sales Representative in a distribution and / or manufacturing environment, and general business experience. Customer-focused, good people skills, solid oral and written communication skills. Familiar with sales and distribution of technical products to OEM market, good problem-solving skills, team player. Minimum High School Diploma, 2 or 4 year degree preferred (in-process acceptable). Continued development: on-going education and training in Customer Service skills and issues, including on-site programs and off-site seminars. Regular business publications directed at improving Customer Service skills, computer training as required.

Keywords: Hubbard-Hall, Waterbury , Customer Service Representative, Hospitality & Tourism , Waterbury, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Parsippany
Posted on: 11/28/2020

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: New Vernon
Posted on: 11/28/2020

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Keyport
Posted on: 11/28/2020


Supermarket Shopper & Delivery
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Tuckahoe
Posted on: 11/28/2020

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: New York
Posted on: 11/28/2020

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Madison
Posted on: 11/28/2020

Grocery Shopper and Delivery Driver
Description: As a driver with Shipt, you are a bearer of good things - from groceries, to gadgets, to home decor. You simply drive up to stores, pop your trunk to pick up orders, then deliver to your customers' door (more...)
Company: Shipt
Location: Hazlet
Posted on: 11/28/2020

Supermarket Shopper & Delivery
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Harrison
Posted on: 11/28/2020

Supermarket Shopper & Delivery
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Ardsley
Posted on: 11/28/2020

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Roseland
Posted on: 11/28/2020

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Waterbury RSS job feeds