District Manager
Company: Safelite Auto Glass
Location: Waterbury
Posted on: March 15, 2023
Job Description:
Does this position interest you? You should apply - even if you
don't match every single requirement! We're known as an auto glass
company. That's the focus of what we do. But beyond the glass,
we're so much more. We'll help you build a fulfilling career and
encourage you to have a life. Let us be the best place you'll ever
work.District Managers are collaborative, results driven leaders
who set the direction for a market retail operation while driving
alignment with the strategic goals of the Region. They have
oversight for store managers and must create a culture of high
performance and high engagement while identifying and developing
the next generation of leaders. A critical accountability of the
role is driving execution: they are responsible for
operationalizing strategy in the market and ensuring the delivery
of Safelite's world class customer experience. Therefore, they must
spend time listening to associates at all levels in their region to
understand challenges and opportunities and must work through Store
Managers to remove obstacles to productivity and implement best
practices. They take a strategic approach to their work as they
must understand what levers to pull to drive profit in their
market. To maintain a strong customer focus and drive sales, they
must build strong working relationships with the top insurance
agents in their market, have a good understanding of local
competition, and stay abreast of changing insurance industry
trends.Find a career. Gain a family.Safelite will be unlike any
place you've ever worked. (This won't be just the daily grind!)
You'll join caring and passionate teams that collaborate to make a
difference, deliver extraordinary results and bring unexpected
happiness. Every day. Your effort, heart and creative ideas will be
valued and rewarded. And we care about your well-being. So, we'll
strive to give you what you need to be happy at work and at
home.ESSENTIAL ACTIVITIES:PEOPLE LEADERSHIPLeadership and
Direction
- Contextualize and communicate the strategy for achieving the
region's mission vision, and values within the district.
- Responsible for full cycle of talent fundamentals including
selection, onboarding, training, development, performance
management, culture and engagement of their team.
- Inspire a workforce to commit to the strategy and do
extraordinary things to achieve the business goals.
- Lead through engagement and motivation, understanding the needs
of a primarily mobile workforce and creating a culture where
everyone is inspired to do their best.
- Create a rewarding and positive work environment that
encourages retention of associates. Identify and address any
barriers to retention, including managing associate work-related
concerns.Succession and Capability Building
- Identify the capabilities needed to meet the current and
emerging business needs of the market.
- Evaluate current capabilities, identify gaps, and prioritize
development activities for both technicians and store
managers.
- Develop leadership skills and succession plans for both store
managers and technicians.
- Identifying and developing talent with the ability to grow into
more complex and challenging roles.
- Ensure that hiring practices for critical deliver talent with a
long runway, creating a deep bench.
- Looks to the external market to understand trends and hire
externally where necessary.OPERATIONAL MANAGEMENTBusiness Planning
- Direct the development of annual and long-term business plans
for a district, ensuring alignment with the regional direction,
quantify business outcomes (i.e., revenue, NPS, job completion
rate, time to serve, wiper sales, quality, profitability, COE, and
associate retention and engagement).
- Work with Regional Vice-President and Field Finance team to
influence the development of annual workforce plans.Strategy
Formation and Implementation
- Oversees the strategic direction of a district and works to
implement the strategy in all stores within that market.
- Work in partnership with Store Managers and Supply Chain
leaders to localize the strategy as necessary.P&L Management
- Oversee the P&L for a market, ensuring that revenue and
profit goals are met and understanding what financial levers to
pull to move the market toward its goals, managing expenses,
maximizing profits and minimizing loss.
- Conduct a financial review with Store Managers each month and
ensure each store meets its financial goals.Customer Experience &
Quality
- Works with Store Managers to create a culture that drives a
great, memorable, and easy customer experience in all stores.
- Ensure that Store Managers create a best in class experience
for customers.Operational Best Practices
- Work closely with the Field Optimization team to influence and
standardize best practices, sharing ideas from team, implements the
playbook in their region, driving adoption of best practices in the
Field.
- Addresses challenges and removes obstacles to best
practices.ATTRIBUTES / EXPERIENCE / QUALIFICATIONSEducation and
Experience
- Bachelor's degree in Business Administration; OR
- 7-10 years leadership and supervision experience,
preferredRequired Qualifications
- Ability to travel up to 50%
- Physical requirements are inclusive, but not limited to, the
following:
- Ability to work at a physical retail location within the
region.
- Ability to satisfy all Personal Protective Equipment (PPE)
Requirements as outlined in the Field Supplemental Handbook, while
in the warehouse, visiting stores, etc.Behavioral Competencies
- Drives Results - Consistently achieves results, even under
tough circumstances. For example, creates a feeling of energy and
an emphasis on excellence in the team, using productive behaviors.
Builds a strong sense of urgency to exceed goals and beat
deadlines. Ensures that the team pushes through obstacles and
establishes a superior track record.
- Develops Talent - Develops people to meet both their career
goals and the organization's goals. For example, emphasizes the
importance of learning, urges people to build new skills, and
provides opportunities for them to develop their careers. Provides
useful real-time coaching, development activities, and stretch
assignments.
- Ensures Accountability - Holds self and others accountable to
meet commitments. For example, helps team hold each other
accountable for goals, adherence to policies and procedures. Tracks
team metrics and milestones, redirecting effort, as necessary, for
continued progress.Skills
- Change Management - Communicates change and the reasons for
change effectively. Prepares appropriate change plans for the
workforce and anticipates and mitigates confusion, resistance, and
conflict.
- Resource and Workforce Planning - Work with field leadership to
recruit people needed for competitive advantage while balancing the
organization's resources to meet short-term and long-term strategic
goals and ensure the organization has operational bandwidth to meet
goals including adequate fleet and capacity.
- Customer Service Delivery - Understands the full customer
experience and holds others accountable for meetings high customer
service standards. Oversees critical metrics and works with Store
Managers to create mitigation plans when customer service is not
being delivered to an acceptable standard.Apply now!We're known as
an auto glass company. That's the focus of what we do. But we're
much more -- we're a growing and evolving service brand. And what
really makes us unique is our people. Because at our core, we're a
People Powered organization -- and our people come first and our
culture matters. We'll help you find a fulfilling career path and
encourage you to have a life. Let us be the best place you'll ever
work.Learn more--Internal Associates: Already a member of the
Safelite team? Apply through your Workday account by searching
'Find Open Jobs'.Diversity: Safelite welcomes everyone. We value
our diverse workforce and suppliers, and we're proud to be an equal
opportunity employer. Learn more at Safelite.com/Careers. Benefit
amounts are estimates only. Actual values will depend on benefit
elections during enrollment.--
Keywords: Safelite Auto Glass, Waterbury , District Manager, Hospitality & Tourism , Waterbury, Connecticut
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