Guest Services Agent (Wyndham Garden Chinatown, NY NY)
Company: Wyndham Worldwide
Location: New York
Posted on: October 12, 2018
Job Summary This position is PART-TIME. The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The duties include but not limited to:* Maintaining a warm and friendly demeanor at all times.* Being able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.* Effectively listening to, understanding, and clarifying concerns raised by employees and guests.* Ablility to multitask and prioritize departmental functions to meet deadlines.* Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.* Attending all hotel required meetings and trainings.* Maintaining regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.* Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.* Complying with Wyndham Standards and regulations to encourage safe and efficient hotel operations.* Maximizing efforts towards productivity, identify problem areas and assist in implementing solutions.* Effectively in handling problems, including anticipating, preventing, identifying and solving problems as necessary.* Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.* Ablity to cross-train in other hotel related areas.* Ablity to maintain confidentiality of information.* Ability to show initiative, including anticipating guest or operational needs.* Performing other duties as requested by management.* Greeting and welcome all guests approaching the Front Desk in accordance with Wyndham standards.* Maintaining proper operation of the PBX console and ensure that all hotel standards are met (if applicable).* Answering guest inquires about hotel services, facilities and hours of operation in a timely manner.* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.* Reviewing Front Office log and Trace File daily.* Answering inquires from guests regarding restaurants, transportation, entertainment, etc.* Following all cash handling and credit policies.* Being aware of all rates, packages and special promotions as listed in the Red Book.* Being familiar with all in-house groups.* Being aware of closed out and restricted dates.* Obtaining all necessary information when taking room reservations and follow the rate-quoting scenario.* Being familiar with hospitality terminology.* Having knowledge of emergency procedures and assist as needed.* Handling check-ins and checkouts in a friendly, efficient and courteous manner.* Using proper two-way radio etiquette at all times when communicating with other employees.* Fully comprehending and be able to operate all relevant aspects of the Front Desk computer system.* Being able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.* Being able to complete a bucket check, room rate verification report, and housekeeping report.* Balancing and prepare individual paperwork for closing of shift according to hotel standards.* Maintaining and market promotions and guest programs.* Maintaining a clean work area.* Assisting guests with safe deposit boxes. Qualifications
Keywords: Wyndham Worldwide, Waterbury , Guest Services Agent (Wyndham Garden Chinatown, NY NY), Hospitality & Tourism , New York, Connecticut
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