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Life Sciences Technical Support Associate

Company: HistoWiz
Location: Brooklyn
Posted on: July 13, 2018

Job Description:

Job DescriptionLife Sciences Technical Support AssociateHistoWiz is a Y Combinator-backed biotechnology company in New York City that automates histopathology for biomedical researchers while building the world's largest pathology image database. Our proprietary cancer image database facilitates collaboration between scientists and clinicians, advancing drug discovery by enabling the search and comparison of cancer histopathology data across different laboratories and hospitals. Our mission is to fight cancer cooperatively instead of individually. Our team is comprised of seasoned scientists, engineers, growth hackers, and driven laboratory experts and we have published high impact research in top journals of biomedicine such as Nature.RequirementsYour roleThe role of Life Sciences Technical Support Associate is a critical component of our business. We are looking for a dynamic individual with a background in life sciences and a desire to lead a key department in a fast-growing biotech startup. HistoWiz works with over 1500 customers from the most prestigious names in pharma, biotech and academia. This position is a pivotal component of maintaining satisfaction amongst a rapidly growing clientele.In this role, you will be the liaison between existing clientele and our laboratory. Your main goal will be to provide honest, timely, transparent communication with clients. You will be proactive enough to independently solve problems when they arise. You will also have the opportunity to design and implement SOP as well as expand the client services team.Job Duties:Answer client inquiries in less than 24 hoursMaintain clear communication between the sales and laboratory teamsBuild rapport with academic, biotech and/or pharmaceutical clienteleProvide weekly updates to top pharma clientsAssist clients in navigating and using the websiteAnswer and document all forms of communication with courtesy and thorough knowledge of services offeredProvide emergency on-call support during non-business hoursNotify laboratory team members of high-priority tasksEscalate high-priority concerns to relevant individuals in upper management Ensure client preferences are followed from start to finishRequired QualificationsExemplary interpersonal skills and an unmatched work ethicWell-versed in IHC, biotechnology and general wet lab terminologyExcellent and error-free written and verbal communicationAbility to work independently and within a team, as necessaryAbility to think creatively on ways to streamline the client services processProfessional composure, patience, humility and problem-solving skills are a must as well as understanding how to tactfully respond to clients in difficult situationsBeing able to meet deadlines and prioritize daily tasks in a fast-paced environment2+ years of experience working in a life sciences laboratory is preferredMS or PhD from a life sciences field is preferredPrior cancer research experience is a plusBenefitsCompany BenefitsWe believe in investing in our employees' professional development, and encourage networking within the bioscience, tech, and startup communities for all our employees and collaborators. Compensation is top-notch and stock option is available for outstanding employees, commensurate with the impact you have within our organization, and for the scientific community overall.In addition, we provide the time and freedom to pursue independent projects.100% coverage on employee health and dental insurance3 weeks PTOFully covered travel expensesTeam building events outside of the office

Keywords: HistoWiz, Waterbury, Life Sciences Technical Support Associate, IT / Software / Systems, Brooklyn, Connecticut

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