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Customer Support Representative

Company: Aerotek
Location: Waterbury
Posted on: June 14, 2020

Job Description:

One of our clients is looking for a Customer Support Representative. This person will be working in an office answering inbound calls from customers who have questions about equipment and company products. They will also be working with the data entry/testing department in the warehouse pertaining to specific repairs on their machines. Daily Responsibilities: -Taking incoming calls from customers -Providing troubleshooting advice to the customers who have machines that aren't operating correctly. -Inputting the specific case request and product return authorizations into the computer. -Working with the repair team to create estimates to send back to customers -Creating work orders and tracking quality issues to report back to the quality and inventory managers. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Waterbury , Customer Support Representative, Other , Waterbury, Connecticut

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