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Senior Quality Engineer - Manufacturing Quality

Company: Illinois Tool Works
Location: waterbury
Posted on: May 3, 2021

Job Description:

Company DescriptionITW Drawform & Sexton is a $200M USD Division within Illinois Tool Works' Automotive Segment.It has an excellent reputation for delivering top results and exceeding customer expectations within the deep draw and aerosol can industries.Job DescriptionProvides superior response and communication to customers in relation to quality concerns and issues, ensuring timely and ongoing follow-up. Ensures closure of all customer complaints and concerns within designated time frames.Primary customer-facing representative responsible for ensuring understanding and communication of customer requirements and responding to and resolving customer concerns.Effectively documents customer complaints/concerns and communicate to management team. Provide regular response updates to internal stakeholders.Manages an effective corrective and preventive action process for customer identified issues.Collaborates with internal personnel for determination of root cause analysis and identification of corrective/preventive actions. Ensure effective communication to customer regarding efforts geared toward resolution.Supports process improvement activities with the goal of reducing the risk of non-conforming product escapes.Maintains control of customer document changes, ensuring latest revision level availability.Maintains customer scorecards; monitor satisfaction levelsUnderstands, adheres to and champions all procedures as outlined in the TS/IATF 16949, ISO14001 and OHSAS 18001 systems, including team participation as required.QualificationsBachelor's Degree in an Engineering or related discipline, with 5 or more years of experience in a customer-facing quality role.Experience in root cause analysis and corrective action.Experience with automotive manufacturing and quality standards for suppliers to the automotive industry.Ability to manage multiple projects.Excellent interpersonal, communication and relationship-building skills to effectively interact with customers. Ability to work independently and use creative problem-solving techniques to resolve issues.Effective planning, scheduling, organizational and presentation skills.Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Illinois Tool Works, Waterbury , Senior Quality Engineer - Manufacturing Quality, Other , waterbury, Connecticut

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