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Plumber Support Technical Trainer

Company: Rheem Manufacturing Company
Location: Waterbury
Posted on: June 7, 2021

Job Description:

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we're dedicated to bringing comfort to people's lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we're innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact people's lives-every day.

This Plumber Support Technical Trainer will be responsible for input on development, presentation and implementation of technical training for plumbers contractors and HVAC professionals across multiple mediums including webinar, video and in person training, with a strong focus on the input to development and delivery of technical content. This role will help develop curriculum and presentation materials for Eemax products in field settings and national training centers. This role will provide a world-class experience for plumbers/contractors utilizing live demonstration areas to include installations, service, and troubleshooting training. Provide necessary field support training for plumber support (contractor outreach) and outside sales teams. This role will be based out of the Waterbury, CT Eemax headquarters.

WHAT YOU'LL DO

  • Conduct training as needed at Eemax or customer location. National travel will be required.
  • Support development of new curriculum for the training centers. New curriculum will include incorporating Eemax/ Rheem values, brand promise and selling propositions into all training material - technical and business training.
  • Work closely with the brand team, sales team, product team, engineering, field support and customers in developing and executing training programs. Responsible for supporting all new product launches with sales, product and technical training.
  • Support commercialization of training (Webinar, LMS, Video, Partner and In-person) programs.
  • Incorporate mobile tools, cutting edge technologies and new learning mechanisms to continuously enhance Rheem's training portfolio and delivery mechanisms.
  • Review and monitor training metrics and reports to monitor training program progress.
  • Work with Plumber Business Support and Plumber Support Manager teams to provide ongoing technical training by utilizing feedback received from the field.
  • Develop specific engaging training techniques to ensure training flexibility for 'hands on' training to include installation, servicing and troubleshooting material.
  • Perform all other duties as assigned.

WHAT YOU NEED:

  • Strong in-person and onscreen presence with the ability to project knowledge across multiple mediums.
  • The ability to curate training sessions, tailoring to specific audiences.
  • Minimum of 5 years of hands-on technical plumbing experience.
  • Experience in a plumbing or HVAC business.
  • Strong knowledge of water heaters, including their installation, service, and replacement.
  • Demonstrated experience in technical or product training or technical background/work experience with training/teaching experiences.
  • Experience managing and working within a team-oriented environment

Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.

  • Must have excellent verbal and written communications skills, business analytics, project management skills, comfort with public speaking and ability to lay down a vision and execute to it.
  • Strong cross-functional team-work and organizational skills.
  • Ability to learn technical information quickly and interpret it to deliver a simple, concise message.
  • National travel is required up to 50%.

HOW TO STAND OUT

  • MS Office with emphasis on creating engaging PowerPoint presentations.
  • Content creation and video development/editing.
  • Experience training teams/groups.
  • Engagement with PHCC memberships and school engagements (Trade schools, Vocational Schools, High Schools, PHCC schools).

Rheem is an Equal Opportunity Employer

Notice to Third Party Recruitment Agencies:

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Rheem. If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at talentacquisition@Rheem.com.

Keywords: Rheem Manufacturing Company, Waterbury , Plumber Support Technical Trainer, Other , Waterbury, Connecticut

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