Central Scheduling Coordinator
Company: Waterbury Hospital
Posted on: June 7, 2021
# SCOPE OF POSITION: Responsible for scheduling all appointments
via phone or fax from physician#s offices, ensuring proper
documentation received to include physician signature and medical
necessity. Perform other related duties as required. Report to
Scheduling and Insurance Verification/Authorization Manager. ?
RESPONSIBILITIES: Books appointments as necessary utilizing
protocol for booking each procedure including following system
prompts and asking appropriate questions while obtaining necessary
demographic, insurance and appointment information. Ensure minimum
duplicate appointments by checking for existing appointment prior
to generating new appointment. Reschedule and cancel appointments
as necessary following procedure of notification and commenting in
system. Edit for medical necessity via Info X for all Medicare
patients. Send confirmation letter to patient and fax to physician,
appointment, reschedule or cancellation while checking daily for
faxes that have not transmitted. Make efficient use of work time to
accomplish assignments and expected outputs as well as the ability
to accept or respond to change in the work environment in a way
that promotes department goals and objectives, to include notifying
Team Leader when able to do additional work. Promote and maintain
working relationships within a multi-skilled team environment to
facilitate department/hospital vision and goals. Provide coverage
as needed to include performing other related duties as required,
which may include but not limited to registration and insurance
verification/authorization and participate as a preceptor in the
training of co-workers. Ability to work well under pressure and
prioritize tasks. Perform other related duties as required.
REQUIREMENTS: # # # # # # # # # # Knowledge and ability to use
CRT/PC, electronic modality and other business equipment. Strong
customer service skills; ability to communicate effectively with
physicians, patients, staff, visitors/others. Requires knowledge
and use of reference materials as provided in a multi-faceted
environment i.e., manuals, memos, policies, procedures, etc.
Ability to exercise good judgment, time management skills and
follow appropriate procedures when setting priorities and handling
stressful situations. Clerical and mathematical skills. Ability to
maintain confidential patient financial and medical information.
Knowledge of hospital billing, third party collection requirements.
Ability to set priorities and make independent decisions. Requires
working knowledge of medical terminology. Ability to work in a
business office environment, which requires the accessing of
information from many sources, systems, locations and media.
Physical requirements may involve some lifting, walking, bending
and standing. Must have basic computer skills and ability to access
internet and other programs applicable to Waterbury Hospital
procedures. # Perform automated functions that fall within job
responsibility. # High School graduate or equivalent # At least two
(2) years experience in a hospital, physician#s office or other
type of medical setting with emphasis in registration, scheduling,
order entry and insurance verification.
Keywords: Waterbury Hospital, Waterbury , Central Scheduling Coordinator, Other , Waterbury, Connecticut
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