Trinity Health Of New England is looking for a Call Center
Operator to join our team of mission-driven healthcare innovators
located at St. Mary's Hospital in Waterbury, CT. Our vision is to
provide state-of-the-art healthcare to those within our local
communities, creating a positive impact for each individual that
walks through our doors. This person is responsible for relaying
incoming and outgoing telephone calls and operates public address
system as requested. Identifies and responds to "code" situations.
Provides routine approved patient information to callers and refers
other inquiries to supervisor.
Top Reasons to Work at Trinity Health of New England:
- Flexible Schedule
- Mission-Driven Team Environment
- Competitive pay
You Will Be Responsible For:
- Excellent Communicator: Operates communications application to
page physicians, nurses and other hospital personnel upon
- Technical Familiarity: Operates multiple-line telephone console
in a regional hospital switchboard to answer, transfer and relay
incoming telephone calls and place outgoing local and long distance
- Active Teamwork: Adheres to disaster, emergency, safety, and
fire policies and procedures in response to alarms, notices, codes,
STAT calls and so forth by notifying appropriate hospital personnel
and specifying areas involved.
- Exceptional Patient Care: Provides approved hospital and
patient status information, as well as directory assistance for
outside callers. Contacts security as request by employees or
visitors in need of escorts to parking or in response to other
- High School Diploma or Equivalent
- One (1) year experience answering telephones as the primary job
responsibility. Telephone Message Center and/or Hospital Operator
experience a plus.
- Work requires the analytical ability to gather and interpret
data in situations where the information or problems are not overly
difficult or complex.
- Excellent listening, verbal and written communication skills.
Accurate typing and spelling skills mandatory. Multi-lingual a
- Work requires the ability to exchange information on factual
matters, explain hospital policies and / or relay messages to
appropriate personnel. This type of interaction requires courtesy
and tact when dealing with patients, visitors, and / or hospital
About Trinity Health Of New England:
Trinity Health Of New England is an integrated health care
delivery system that is comprised of world-class providers and
facilities dedicated to full spectrum preventative, acute, and
post-acute care. We aim to deliver top level care to increase our
community's overall health at lower costs. While we serve nearly 3
million people, we are proud to be a part of a national system that
focuses on putting our patients first and having the best
colleagues to do so.
Trinity Health Of New England benefits include health insurance,
adoption assistance, tuition reimbursement, paid vacation, sick
time, and professional advancement just to name a few.
Employees can also take advantage of extra benefits specific to
Step up to your potential. Write your story and apply today!
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of
hospitals and hundreds of health centers in 22 states. Because we
serve diverse populations, our colleagues are trained to recognize
the cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
Trinity Health's dedication to diversity includes a unified
workforce (through training and education, recruitment, retention
and development), commitment and accountability, communication,
community partnerships, and supplier diversity.