Bilingual Customer Service Consultant II

Company: Thomaston Savings Bank
Location: Waterbury
Posted on: May 8, 2022

Job Description:

Job Description Join a CT Top Workplace as a Customer Service Consultant II Thomaston Savings Bank seeks bilingual banking professionals with 2 years of experience to service customers in our Contact Center. The bilingual Customer Service Consultant II performs a variety of administrative tasks in support of our customers. Initiates and responds to written correspondence via electronic banking channels and manages new account applications. Initiates outbound customer calls on behalf of the Contact Center and Operations Department. Supports branch staff with back office support. Serves as a Customer Service Consultant I as needed. Responds to all incoming electronic correspondence and determines if the account holder requires additional support. Responsible for new account online application administration. Assists and guide customers in all aspects of Direct Banking channels. Provides elevated technical and payment research to Retail customers and the Contact Center team. Maintain comprehensive knowledge of all products and services. Cross-sell and assist customers with all bank products and services using a needs-based approach. E.O.E. M- F and some Saturday mornings. 40 hours per week. Position located in Thomaston, CT

Keywords: Thomaston Savings Bank, Waterbury , Bilingual Customer Service Consultant II, Other , Waterbury, Connecticut