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Customer Service Consultant

Company: Thomaston Savings Bank
Location: Waterbury
Posted on: July 30, 2022

Job Description:

Job Description Join a CT Top Workplace as a Customer Service Consultant. As Banking experience is not required, we will train highly motivated candidates. The duties of a Customer Service Consultant include: Answer incoming calls and messages, verify the caller---s identity and determine their needs, minimizing the caller---s time and effort in resolving their concern. Identify products and services that may be beneficial to customers using a needs-based approach and provide information about their value and benefits. Maintain comprehensive knowledge of all bank products and services. Assist and guide customers in all aspects of digital banking products, services, and channels. Perform teller functions for customers (i.e. transfer funds between accounts or make loan payments, stop payments, close and reorder debit cards, provide account balances and transaction information, reissue and reset PINs, etc.) E.O.E. M/F/V/H

Keywords: Thomaston Savings Bank, Waterbury , Customer Service Consultant, Professions , Waterbury, Connecticut

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