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Front Desk Agent

Company: Blue Sky Hospitality Solutions
Location: Waterbury
Posted on: May 27, 2023

Job Description:

About the Front Desk Representative Position

We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.
Front Desk Representative Responsibilities

  • Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them. Take and deliver messages as necessary
  • Receive incoming letters, packages, etc and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels, etc
  • Check, sort, and forward emails as required
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules, etc) Front Desk Representative Requirements
    • Some experience as a front desk representative, agent, or relevant position
    • Familiarity with office machines (e.g. fax, printer etc.)
    • Knowledge of office management and basic bookkeeping
    • Proficient in English (oral and written)
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Strong communication and people skills
    • Good organizational and multi-tasking abilities
    • Problem-solving skills
    • Customer service orientation
    • High School diploma; additional qualifications will be a plus

Keywords: Blue Sky Hospitality Solutions, Waterbury , Front Desk Agent, Sales , Waterbury, Connecticut

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